Refund policy

30-Day Return Policy

You have 30 days from the date you receive your item to request a return.

To be eligible for a return:
- Item must be unused, unworn, and in original condition
- Item must be in its original packaging with tags attached
- You must have your order number or proof of purchase

How to start a return
Email us at thenovarehouse@gmail.com with your order number and reason for return.
We respond within 24–48 hours with return instructions.
Items sent back without first requesting a return will not be accepted.

Return shipping

- Orders under $30: No return needed. Once your return request is 
  approved, we'll issue your refund right away — you're welcome to 
  keep, donate, or dispose of the item. No shipping label required.

- Orders $30 and up: We'll email you a free prepaid return shipping 
  label. Once we receive and inspect the item, your refund will be 
  processed.

Damaged, defective, or incorrect items
Contact us within 7 days of delivery with photos of the item and 
packaging. We'll send a replacement or full refund at no cost to you 
— no return shipment required.

Non-returnable items
- Opened or used personal care items (facial masks, oils, skincare)
- Sale or clearance items
- Gift cards

Refunds
Once we receive and inspect your return, we'll email you to confirm 
approval. Approved refunds are issued to your original payment method 
within 5–10 business days. Your bank may take a few additional days 
to post it.

Exchanges
For a different size, color, or item, return your original purchase 
for a refund and place a new order — this is the fastest way to get 
the replacement you want.

EU customers
If shipping to the EU, you have the right to cancel your order within 
14 days of receipt, without needing to give a reason, under the same 
condition requirements above.

Questions? Email us at thenovarehouse@gmail.com.